The Riders Hub Complaint Policy

We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 5 working days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response at 14 working days, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.

Should you wish to make a complaint, please contact Pete on either pete@theridershub.co.uk or 01306 731 639.