Working at Riders Hub
Riders Hub is based in Peaslake village in the Surrey Hills, at the heart of mountain bike riding in the South East of England. We work with some of the best brands in cycling and we expect our team to reflect the same high standards.
People work with us because they enjoy the outdoors and have an interest in cycling, although that does not have to mean mountain biking alone. We are building a team of people who are capable, positive, and proud of the way they work.
For us, the right personality and a positive, can-do attitude matter more than extensive technical cycling knowledge. We can help the right people build their knowledge over time, but attitude, energy, and the way you approach work are absolutely essential.
For customer-facing roles, we are looking for people who are charming, efficient, and bring a can-do attitude. You should enjoy meeting people, smile easily, want to help customers, and work well as part of a team.
We offer a fantastic working environment, a young and enthusiastic team, and the chance to be involved in a wide variety of tasks both on-site and off-site. Staff also benefit from an excellent discount programme, with opportunities for training in relevant areas through major brands.
For an exceptional full-time candidate, there will be the opportunity to join a small team of people who own the business, as we believe the business should be part-owned by its staff.
For non-customer-facing roles, there will still be some customer contact, but it is absolutely fine if you are a little less outgoing. What matters most is attitude, reliability, and a willingness to contribute positively to the business.
We are serious about standards. If you do not enjoy working hard, helping people, and contributing positively to a team, Riders Hub is probably not the right fit.
Position 1: Media Creator
Part-time or full-time
We are looking for one or more people to help create a steady flow of short and long-form videos, photos, and other visual content for Riders Hub.
This role covers a wide range of topics connected to the business, including products, trails, riding, outdoor activities, and the day-to-day life of the shop, trail centre, and workshop. Over time, the role may also expand into trips, stay-aways, interviews, and other opportunities to capture interesting and engaging material further afield.
This position could be just a few hours each week producing one strong piece of content, or 20+ hours a week for someone with the time, energy, and motivation to do much more. We are open-minded about how this role could work and would also welcome interest from more than one contributor.
This could be an excellent opportunity for a younger person who is studying and wants to build a portfolio of work, or equally for a more experienced photographer or videographer who would enjoy creating content in this setting.
What we are looking for
- Strong interest in photography, video, or content creation
- Good eye for detail and storytelling
- Ability to create engaging material for social media and wider marketing use
- Interest in outdoor life, cycling, and active environments
- Self-motivation and the ability to work independently
- Friendly manner and confidence around staff, customers, and riders
Flexible working pattern
- Part-time or full-time
- A few hours a week through to 20+ hours
- Could suit one person or multiple contributors
Position 2: Customer Service Shop Team based in Peaslake
Part-time or full-time
This is a varied role based in our Peaslake shop, with a strong focus on looking after customers in-store and helping the day run smoothly.
The role includes serving customers, supporting workshop bookings, helping with rental customer requirements, and generally making sure everyone who visits Riders Hub has a positive and efficient experience.
It is a great place to work on a sunny morning when the village is buzzing, just as it can be a cozy and rewarding place to be on a crisp winter day.
We have part-time and full-time positions available due to continued expansion and a busy summer ahead.
Some weekend work is part of the role, but it is shared across the team unless you would specifically prefer weekend-only work. Weekend shifts could be one day or a full weekend depending on availability and preference.
This role could also suit someone who only wants part-time weekend work because of study or other commitments, provided you are mature, reliable, and right for the business.
What we are looking for
- Excellent customer service instincts
- Friendly, efficient, and upbeat approach
- Team player with a practical can-do attitude
- Organised and dependable under pressure
- Comfortable working with bookings, customers, and day-to-day shop tasks
- Interest in the outdoors and cycling
Working pattern options
- Part-time or full-time
- Shared weekend work
- Weekend-only options considered for the right person
- One-day or full-weekend shifts possible, talk to us we are flexible.
Position 3: Trail route Creator
Part-time or full-time
We are looking for one or more people to help create mapped routes with pictures, descriptions and notes. From easy local rides to longer routes exploring the wider area and the country. This would also including routes linking into longer national gravel type routes and other areas.
We would grade and share these routes with the public
This position could be just a few hours each week producing one strong piece of content, or 20+ hours a week for someone with the time, energy, and motivation to do much more. We are open-minded about how this role could work and would also welcome interest from more than one contributor.
If you think this is some you would like to do please get in touch.
What we are looking for
- Strong interest in riding and mapping routes for all levels of rider from 5k to 200k
- Good eye for detail and taking pictures and making useful notes.
- Ability to create digital route file and prinatble paper map file -( we can help)
- Interest in outdoor life, cycling, and active environments
Flexible working pattern
- A few hours a week through to 20+ hours thios can fit around you.
- Could suit one person or multiple contributors